Returns

🐾 Returns & Refunds Policy
At Frosted Harvest, we care deeply about the health and happiness of your pets — and about earning your trust as a small, veteran-owned business.

Because our products are food items, we follow strict safety protocols and cannot accept returns of opened packages. But we also stand by the quality of everything we make.

✅ We Gladly Help With:
Damaged shipments

Wrong item sent

Defective packaging

If you experience any of the above, please contact us within 7 days of delivery at Support@FrostedHarvest.com, and we’ll make it right — with a refund, replacement, or credit.

❌ We Cannot Accept Returns For:
Opened treat packages

Used products

Orders past 15 days from delivery

This policy protects your pets and ensures every customer receives a fresh, safe product.

📦 Returning Unopened Items
Unopened items in original condition may be returned within 15 days of delivery. Return shipping is the buyer’s responsibility.

Please contact us first before sending any returns, so we can issue instructions and confirm eligibility.

🐶 Questions? We’re Here to Help
If you’re unsure about something or had an issue with your order, don’t hesitate to reach out. We’re a small business, and we care about your experience — and your dog’s tail wags.